Hi James!
Petunia was a champion in her help with getting this all sorted.
I would suggest taking another look at the guys that do your deliveries though. Avinash at Campos was literally 0 help. After acknowledging that there was a mistake he refused to pick up my calls or respond to any messages even after I went out of my way to meet them in town to make the original delivery easier, and after I offered to bring the other customers chair back to their depo, and pick up my chair from them, essentially fixing Campos’s mistake myself as the customer, Avinash was impossible to coordinate with from my end. The only feedback I was getting, even including the location pin for their warehouse, was passed on by Petunia to me. Like I said, she was an absolute star. Campos was a dogshow. And it very nearly caused a bad review of your business from my side. But the price to quality ratio for the chair is amazing, and Petunia kept me calm by keeping me up to date with all the developments. So at the end of the day, your staff and your product managed to make up for the method of delivery. I dont enjoy being a nag, and I hope this was an isolated incident. But if there have been issues with Campos in the past, I would highly recommend looking elsewhere. Having their poor quality of service impact what is otherwise one of my favorite purchases of all time would have been a shame. The chair looks amazing and checks all the boxes. Your expertise really came through, with an amazing supporting role from Petunia. Im going to sit and break it in over the next week or two before leaving a review. 5 stars for your product and your team. I wont hold Campos against you guys, that wouldn’t be fair. But again, everything from you guys have been above and beyond and I really appreciate everything you guys have done.
Thanks again and all the best.
Ed


